Privacy Policy

This privacy policy was last updated on 13 June 2025.

1. Our Commitment to Your Privacy

Greendock Pharmacy is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We May Collect From You

We may collect and process the following data about you:

  • Information you give us: This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, place an order for products, or report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, and health information (including your prescription details).
  • Information we collect about you: With regard to each of your visits to our site, we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet.

3. How We Use Your Information

We use the information we hold about you in the following ways:

  • To process and fulfil your orders for medicines and other products.
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

4. Our Lawful Basis for Processing Your Data

We will only process your personal data where we have a lawful basis to do so. The lawful bases we rely on include:

  • Consent: You have given us clear consent to process your personal data for a specific purpose.
  • Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • Legal obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
  • Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

For the processing of your health data, we will obtain your explicit consent.

5. Disclosure of Your Information

We may share your personal information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will not disclose your personal information to third parties for marketing purposes without your explicit consent.

6. Your Rights

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have a number of rights with regard to your personal data. You have the right to:

  • Be informed about how we use your personal data.
  • Access your personal data.
  • Have your personal data rectified if it is inaccurate or incomplete.
  • Have your personal data erased (the "right to be forgotten").
  • Restrict the processing of your personal data.
  • Data portability.
  • Object to the processing of your personal data.
  • Rights in relation to automated decision making and profiling.

7. Data Security

We take the security of your personal data very seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

8. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Data Protection Officer
Greendock Pharmacy
237 Blurton Rd
Blurton
Stoke-on-Trent
ST3 2AF
Email: [email protected]
Phone: 01782 319518