Returns & Refunds

1. Medicines cannot be returned once dispatched

For reasons of safety and quality, medicines (including pharmacy-only "P" medicines and pharmacy-sold items) cannot be returned or refunded once they have left our pharmacy, in line with UK law and General Pharmaceutical Council (GPhC) guidance. We are unable to accept returned medicines back into stock or resell them.

2. Faulty, damaged, or incorrectly supplied medicines

If a medicine arrives damaged, out of date, or is not what was supplied on your order, please stop using it and contact us within 48 hours of delivery. We will arrange a replacement or a full refund, including any return postage, once we have reviewed the issue.

3. Non-medicinal products

Non-medicinal items (for example toiletries, cosmetics, or accessories) that are unused and in their original, sealed packaging may be returned within 14 days of delivery under the Consumer Contracts Regulations. Refunds are made to your original payment method within 14 days of us receiving the return.

4. Your consultation & suitability

Where a product required an online consultation, our pharmacy team reviews your answers before dispatch. If we cannot safely supply an item, we will not dispatch it and will refund you in full — you are never charged for a medicine we decline to supply after review.

5. Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. If you are unsure whether an item can be returned, please contact us before sending anything back.

6. Contact & pharmacy details

To start a return or report a problem, contact Greendock Pharmacy — email [email protected] or call 01782 332617, quoting your order number.

GPhC registered pharmacy number 1036999

Superintendent Pharmacist: Mubeen Shazad (GPhC 2222222)